This image is the Technology Support page title bar. Like all title bars of the Technology Support site, it is light blue and shows a picture of a student working on a laptop.

 Technology Support

About this Site

The Technology Support Site provides resources that you will need to be successful at the Graduate School.  Whether you are a student or an instructor, these resources will assist you in using the technology that HBFGSAS employs.

On this page, you will:

  • learn how to use this site

  • get access to the technology requirements

  • be given a plethora of basic technology tools

  • learn how to resolve technical issues and receive technology support

  • access the various technology pages

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Technology Requirements

In order to have a great educational experience, we have established a baseline set of technology skills and system requirements. These expectations were approved by the Information and Technology Committee on February 3, 2016 and will be updated regularly.  Please access the document below to fully understand the skills and requirements that are expected.

Technology Skills

You may feel like you need to hone in on your technology skills in order to be the best you can be as a graduate student.  Do you need to brush up on your Word, Excel, or PowerPoint skills? Do you feel like you are a bit behind on knowing the best practices of email, online safety, or the various internet browsers? Are you nervous about your typing ability and how that will affect the completion of assignments?

 

Use the link (https://edu.gcfglobal.org/en/subjects/tech/) or the website below to access dozens of tutorials that will touch on these concerns and more. 

Technology Resolution and Support

Our goal is to provide you with an excellent online experience.  Despite our diligence, sometimes technology doesn’t function as smoothly as we planned.  We appreciate you taking the initiative to troubleshoot first before asking for help.  When you encounter a glitch, please follow the steps below.

Steps-

Step 1: Check Your System Against Technology Requirements - Most technology issues are a result of attempting to perform tasks on outdated equipment or software. Before proceeding, please check your system against the Technology Requirements provided above.

Step 2: Clear Browser Cache and Try a Different Browser - There are times where a browser has issues finding stored data, such as pictures, buttons, and websites.  If you are experiencing issues, you may find it helpful to clear your browser cache and restart your computer.  Click the Refresh Your Cache website and select the browser you are using to learn how to clear your cache. 

Using another browser will usually resolve many issues.  The Graduate School recommends using Google Chrome when using WebEx or Populi.  

Step 3: Determine Who to Ask for Help - First, contact your professor through an email.  Make sure to CC Ginger Howell (ghowell@hazeldenbettyford.edu) in the email.  Most of the time, they are able to fix the issue quickly or will contact a person who can.  Even if you are able to troubleshoot the issue, please let the professor and Ginger know that there is a glitch in the course; they will log the incident and explore the issue further in an effort to provide a glitch-free experience in the future.

When requesting support or noting a glitch, please be sure to include the following in your email:

  • Your name.

  • The name of the course, lesson/week, and discussion forum/link/website that had the issue.

  • The date and approximate time of the issue.

  • Summary & Detailed Description of Your Problem – Provide a comprehensive summary of your problem along with supporting details or narrative as needed.

  • Which device (iPad, iPhone, laptop, PC, Mac, etc.) was used when the issue was experienced.

  • Browser – What browser are you using (Explorer, Safari, Chrome, Firefox, etc.)?  Does using another browser solve the problem?

  • Error Message – What type of error message you are receiving?  To help us troubleshoot, please take a picture, screenshot, or snagit image of the error message you are receiving. Please include it as an attachment in the email.  If you are unable to capture an image, please copy the error message in the email to help us determine the source of the issue.

  • If you need further support to fix the problem.

Instructional Designer and Educational Technologist

If you have technical issues or if you need training on a specific technology used at the Graduate School, please contact Dr. Ginger Howell.

Dr. Ginger Howell

Ginger Howell, PhD

Instructional Designer/Educational Technologist

Email: ghowell@hazeldenbettyford.edu

Phone: (651) 359-2164  x2164

Student, staff and faculty are welcome to email Ginger when needing technical assistance.  Please email to arrange an appointment to meet via phone or video conference if needed. Ginger can assist during weekdays, evenings, and weekends.

Responsibilities

Dr. Ginger Howell has been working for the Graduate School since 2014. She works remotely from Arkansas (Central time zone). Her job responsibilities include:

  • Working with content experts to create brain-based courses

  • Helping instructors prep and review courses each semester

  • Ensuring the quality of online courses

  • Increase accessibility of online courses

  • Provide technical assistance

  • Train students, staff, and faculty on technology

Technology Support Pages

The Technology Support Site will constantly grow to meet the needs to HBFGSAS faculty and students. You can access the pages at the Technology Support drop-down menu at the top of each page or click the buttons blow. Some technologies are only relevant to faculty and staff and some are relevant to everyone.  It is noted on each page whether the tutorials will be relevant to you. 

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Tech Basics

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Zoom

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O365

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