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This image is the Accessibility page title bar. Like all title bars of the Help/Support site, it is gray and shows a picture of a person helping another reach the top of a mountain.


About this Page

We make strides every week to increase accessibility in the services we offer to all our faculty, staff, and students. The compiled resources on this page will help everyone gain greater accessibility while working or learning at the Graduate School. 

On this page, you will have access to​

  • Student Success Advisor's information

  • HBFGSAS Reasonable Accommodation Policy

  • Keyboard shortcuts

  • Accessibility features incorporated in our technologies 

Student Support

The Hazelden Betty Ford Graduate School of Addiction Studies will provide reasonable accommodations to students in accordance with the Americans with Disabilities Act (“ADA”) and Minnesota’s Human Rights Act.  If you believe you need an accommodation, please refer to our Reasonable Accommodation Policy located on Populi in Files (shared) or contact the Student Success Advisor.


Jessica Lackner

Student Success Advisor


Phone: 1-651-213-4168

Students are welcome to email Jessica when needing assistance during any time throughout their program.  Students should email to arrange an appointment to meet via phone or video conference if needed. Renae can assist students during weekdays from 8:00-5:00pm.

Responsibilities of the Student Success Advisors
  • Collaborating with students to achieve academic and professional success (Time management tips, study skills, etc.)

  • Coordinating and implementing new student orientation and online orientation

  • Assisting International Students with enrollment

  • Supporting Military Connected Students

  • Maintain and manage the Graduate School’s reasonable accommodation process for students in accordance with state and federal law

  • Assist students with Americans with Disabilities (ADA) accommodations

    • Providing or modifying equipment or devices,

    • Adjusting or modifying examinations, training materials, or policies,

    • On a space-available basis, providing a distraction-reduced environment with minimal visual, aural (sound), and social distractions,

    • Arranging for readers and interpreters, or transcriptions of video materials, and

    • Making the Graduate School’s campus (and online learning environments) accessible to and usable by people with disabilities.

Reasonable Accommodation Policy

Please use our reasonable accommodation policy to understand our process, to learn about the types of accommodations HBFGSAS provides, and to find out how to make an accommodation request. The Reasonable Accommodation Policy is located on Populi in Files (shared) or contact the Student Success Advisor.

Keyboard Shortcuts

Sometimes using the keyboard is easier than using a mouse.  Below is a list of keyboarding shortcuts that can help navigate the interface and access materials on our websites, learning management system, and documents. 

Technology Accessibility

The Graduate School uses several technologies that aid in communication and learning.  Although these are outside technologies, HBFGSAS chooses technologies that keep accessibility in mind.  To further learn how each application addresses accessibility and the accessibility features they provide, click on the links below.  

Camtasia (Tech Smith)

Jabber and WebEx (Cisco)

PowerPoint (Microsoft Office)

Vimeo (Updates)


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